Crystal Reports XI R2 upgrade to BO XI 4.1

Hi Team - I am having crystal reports on XI R2 which were deployed using Crystal reports 10 , Now i am upgrading them to BO XI 4.1 .

1.) When i do this process manually i.e Open a report in 2013 and deploy onto 4.1 i am having no issues .

But when i upgrade using UMT : - I get the below error message.

https://help.sap.com/businessobject/product_guides/sbo41/en/sbo41_error_messages_en.pdf

The Upgrade Process Cannot continue until you Start or enable the following services : (UMT 10007)

Report Application server :Crystal reports 2013 viewing and Modification service

Any Idea on how to fix this ?

Regards,

satish.p